Our IT Service
Management Offerings
Gen-i Fosters constantly addresses the assets used to deliver IT services and tracks the configuration between various components of IT services.
The goal of ITSM is to ensure that IT services perform in a way that meets the needs of the users and the business. It’s no surprise, then, that a rigorous ITSM approach often results in some significant business benefits.
Configuration Management
It includes the physical and logical perspective of the IT infrastructure and services.
Change Management
It is standard methods and procedures to manage all the changes made in ITSM services
Release Management
Testing, release, and verification of changes to the IT environment.
Incident Management
It is a day to day process, which restores normal, acceptable service with a minimal impact on business.
Availability Management
It optimizes IT infrastructure services, capabilities, and support to minimize service outages. It also offers sustained levels of service to suit the business requirements.
Capacity Management
Helps the organization to manage resources and also allows them to plan for future resource requirements.
Service Level Management
It helps you to improve and maintain the level of service to your clients. It helps to meet the SLA (Service Level Agreements).
Project Management
Project management allows IT firms to maintain orderly services to avoid issues like outdated systems.
Financial Management
This IT service helps you to manage the costs required by the company to meet its financial obligations. These services also include the resources needed to meet requirements.
Knowledge Management
Knowledge management helps you to avoid duplicated work by organizing and making available information about various types of IT products and services.
Problem management
A problem is the root cause of any incident. An IT organization might temporarily solve the issue but can’t fix the problem. This may lead to incidents, so problem management is a method to fix issues to improve service delivery and performance.
Service catalog
A menu or portal through which users can help themselves to IT services (one of the self-service capabilities mentioned in the previous bullet).