Need live technical support services to help resolve your IT problems ?
Leverage Specialized IT Service Desk Services for Your Business
Live 24×7 IT Support Keeps Your Business Running Quickly & Efficiently We offer unlimited IT support through industry-leading help desk support services. Our live help desk is a core feature in our Support365 managed IT service plans. And, we guarantee when you call our Help Desk you’ll be speaking to a live technical engineer. Let our technical support services team solve your problems so you can focus on growing your business.
Our 24×7 IT support is an always-available resource, staffed with certified network consultants who are ready at a moment’s notice to assist anyone in your organization at any time.
24×7 technical support services are crucial to maintaining business management, operations and security processes. At Gen-i-fosters, we offer industry-leading help desk support services for a variety of organizations, industries and technologies.
Benefits of Our Support Services
- Knowledgeable, certified in-house staff
- 24×7 IT support coverage capability
- Online live support chat capabilities
- Team leader and project manager provided
- Multi-technology support
- Complete trouble ticket tracking and reporting
- Web-based incident reporting and status tools for end users
- Tiered service levels and custom response requirements available
- Optional shared operational control with your in-house help desk team
- On-site escalation support available
- Branded customer satisfaction (CSAT) surveys
24X7, India-based Support
SERVICES THAT INTEGRATE WITH YOUR IT STRATEGY
We offers three unique IT help desk services and helpdesk support options for organizations of all sizes requiring a full- or part-time support desk, an application or customer service desk, or a comprehensive technical service resource center.